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How do you guarantee my
customer will not contact you direct?
We sell wholesale only to
businesses. Our
company name does not appear on anything that will be
exposed to your customers, including products,
warranties, packing slips and even catalogs.
Any correspondence between your customer and our
warranty service is under the letterhead of Customer
Service or CSC as it appears on the warranty sheet.
How often do you
publish a new catalog?
We publish a new catalog
every fall around September.
Occasionally, we receive so many new, exciting
items that we can’t wait for fall so we do a revised
catalog early in the year.
We picture about 500 items in the catalog.
How long do you keep
items that have been dropped from the last catalog?
We try to keep them in
stock from 3-6 months after a new catalog has been
introduced. Sometimes
we run out sooner and we are unable to reorder.
What kind of warranty
do products carry?
Every product comes with
our 100% satisfaction guarantee.
If you are not happy after initial inspection
with quality, materials, or workmanship, return in
unused condition in original carton within 10 days for
exchange or credit.
Many products carry an extended warranty.
Check the products copy block in the catalog for
extended warranty information.
How can I use your
catalog in my business?
As your own catalog for
doing wholesale business – As your own catalog for
doing retail business – Mail order – Point programs.
The possibilities are endless.
Can you put my company
name on the catalog?
Yes, we can imprint on
the retail catalogs.
One color only.
We can imprint your name and/or address on the
front or we can imprint your name and address on the
back for mailing purposes.
Minimum 100 catalogs.
What if I or my
customer refuse a shipment or send back merchandise not
sold?
There is a 15% restocking
fee plus the shipping charges incurred with the
shipment.
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