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What
is your min. order?
No
minimum, we do however, charge a $7.50 handling fee for
all orders under $35.00 (not required for
upgraded members)
and $4.00 for orders under $100.00. (required for
all members). These fees are
on top of the fees charged by the carrier (UPS).
Do
I have to buy in price break lots?
No.
We sell in any quantity depending on your needs.
However, you can save money buying in price break
lots. Notice
we use the term price break rather than case pack. The price break can be the same as the case pack but is
occasionally less than actual case pack.
What
shipping methods do you use?
For
orders weighing less than 200 lbs, we recommend UPS
ground or UPS 3 day Select.
Remember UPS will NOT deliver to a PO Box –
you must have a physical address.
When you need something quick and don’t mind
pay a little extra we recommend UPS next day air, UPS 2nd
day air or 3 day select.
Do
you drop ship?
Yes.
You do not have to handle merchandise at all.
Please reference the handling fees above.
Do
you ship to Alaska, Hawaii and Canada?
Yes.
Mandatory $100 minimum order.
No COD’s
Do
you ship motor freight?
Yes.
We can ship freight collect.
Or, for 10% of the freight charge for handling we
can ship prepaid and handle the payment to the carrier.
Do
you have lower prices for Export?
Yes.
We have been designated a Foreign Trade Zone by
U.S. Customs. This
means we are able to offer special export pricing that
does not include U.S. duty fees.
Price breaks only for volume shipments.
How
fast do you ship?
Normally,
your order will leave our warehouse within 48 hours
(second business day).
Between November 15 and December 31, please allow
us up to 72 hours (third business day).
What
if I receive a shipment that is damaged?
Damaged
shipments from handling must be clamed with the freight
carrier. If any cartons are missing or damaged, be sure to note this
on the freight bill.
If you notice concealed damage after the driver
has left, keep all the packing and call the freight
carrier to return and inspect the damage and file a
claim. We
will replace any product that has a defect in
workmanship but obviously we cannot be responsible for
damage caused by the freight carrier.
Defects in workmanship are covered under initial
satisfaction guarantee or extended warranty.
What
if you are out of something I order?
Although
we try to remain in stock at all times, unavoidable
circumstances occur; such as a customer ordering all of
an item we have or we encounter manufacturing problems.
We do, however, stay around 92% in stock.
Your invoice will show the reorder date on any
out of stock merchandise. About half of out of stock merchandise is back in stock
within 15-30 days.
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