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Note
from the Editor:
We hope you have had a wonderful holiday season. We are not back
hard at work to provide quality service to you, our customers.
We are glad to announce that BannerJammers.com is back up and running
after some server difficulties just before the Christmas. Now
that the holidays are over, keep traffic to your site by purchasing
advertising on the BannerJammers network. Our 2004 catalog is
finally complete online. Visit the site to see all the new
products for 2004. Their are some images not yet available.
We look forward to serving you in the new year.
Editor
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Pemberley
Collection™ Pillow Covers. The excitement of the
Mediterranean influence is carried forward with this
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Basic Price: US$16.80
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From
the inlaid semi-precious stones, representing the
countries of the world, to the deep blue sea, this Kassel™
Small 220mm World Globe stands 15" tall and will
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gray, three-legged stand with ball feet. Presentation
samples of each of the semi-precious stones is included.
Retail $499.95
Basic Price: US$222.80
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Giovanni
Navarre™ "Italian Stone Design"™ Genuine
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Basic Price: US$24.00
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Give
Your Company a Personality Test
By
Joe
LePla
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Take a minute to
think about the companies you really enjoy working with.
Why do you like them? While you may have originally been
attracted by the quality or price of their products, what
keeps you coming back is that on some level you have
emotionally bonded with them — much like you would with a
good friend. The power of this bond is that it translates
into repeat sales and a much shorter buying decision time.
To create this strong emotional bond
between your customers and your company, your customers
need to have a consistent experience each time they deal
with your firm — whether they interact with your Web site
or with your company president. You can ensure that this
experience is positive by determining what the personality
of your company is. While your company's brand represents
the rational promise you keep, personality takes care of
the emotional connection. All of us like and expect a
consistent, positive experience in our dealings with other
companies. Deciding upon a company personality directs
employees' actions in order to make this positive
experience happen.
If this idea of giving a company
a personality sounds too fantastic, think of a company
that you have had multiple interactions with. If your
interactions were all pleasant, did you come away from
those experiences with a positive feeling for the company?
If so, why do you think you had an emotional response? You
may have even told someone, "I really like that company,
because everyone there is so pleasant and helpful."
In this hypothetical case, you
were attributing personality traits to the company and
then reacting to it as you would if it were another
person. If you had another set of experiences with the
company, where one was positive and the other negative,
you might say, "I wish that company would get its act
together." This is exactly the same comment you might have
about a friend's actions that you weren't happy with.
Personality interacts with the
brand to influence how the customer feels about a company.
The personality also determines whether a brand furthers
the customer's emotional understanding of a company. For
example, if the brand personality is open and friendly, it
can make customers feel secure and comfortable. A good
example of this is Saturn Corp.'s
Welcome Center in Spring
Hill, Tenn., where Saturn car owners can go to get to know
Saturn or its national network of
CarClubs, which are
communities of Saturn owners.
First, Do a Little
Self-Discovery
You discover your
company's personality through asking employees and
customers questions such as "What is the company's
business style?" or "What kind of person would the company
be?"
These questions will uncover
personality traits you can use to describe the company.
Since some traits may be more important than others, you
may wish to focus on one or two particularly apt traits.
Alternatively, you can create a longer list, if that seems
appropriate for your company.
This set of traits, once
implemented with employees, will shape what customers take
away on an emotional level from interactions with your
company's brand. It will describe the voice that the
company or product brand uses in its communications and
guide how the brand will be presented to customers and the
greater public. This does not mean that employees need to
conform their personality to the company's — that is not
possible or desirable. Rather, the company personality is
something that will guide the company's public voice and
actions. |
Article
Continues below...
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Sample of our Price Reduction |
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now. All new products for 2003 have been added to our
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Continued...
Does Your
Company Personality Meet These Criteria?
The
following criteria are critical for the creation of an effective
personality:
Does the
personality reflect the brand?
The personality that
a brand projects to the marketplace must reflect the way that
the company really acts. A good example is the not-for-profit
Seattle Children's HomeWeb
site. It has a personality that is respectful, open, focused,
nonjudgmental, and dedicated. It provides the right attitudinal
tools for fulfilling its brand principle of building
partnerships to improve futures.
Can your customers
identify with the personality?
Just like in
person-to-person interactions, customers will respond to a brand
personality that they can relate to. A brand that has a
"playful" personality attribute may appeal to customers who want
to be perceived as not taking their lives too seriously. For
example, a recent commercial for Jiffy Lube featured the slogan
"We don't want to change the world; we just want to change your
oil."
Is the personality
consistent with customer expectations of the brand?
The personality must
reinforce how customers experience your products and services.
This is particularly important for service-based companies,
where there are no tangible products involved.
Data Dimensions' high-tech
consulting firm Web site reinforces its collaborative, flexible,
and confident personality.
Use your company
personality to define the spirit with which you approach future
actions. Let it guide you in decision-making. For instance, if
the basis of your personality is respect, you can use this trait
to define how you work with customers and partners. A
well-developed and well-implemented company personality helps
make sure that your customers have a consistently positive
experience with your business.
The views of our authors don' t necessarily
reflect the views and policies of this company or its
advertisers.
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